It Helpdesk
Modern IT service management, without the heavyweight
Core Product:
All-in-one platform for requests, changes, and assets with customer-visible service levels
Target Audience:
Built for IT teams and service providers seeking tickets, approvals, assets, and reports in a single solution.
Deployment:
Live in a single day, customized with your own administrator, logo, and brand colors.
Pricing model:
Unlimited, free requesters; you only pay per signing-in agent and administrator.
multi-tenant support:
Manage multiple organizations securely with completely separated data per organization.
Cost-Effective Pricing:
Requesters are free and unlimited; you only pay for the agents and administrators who sign in.
Tickets That Stay on Track:
Manage incidents, requests, problems, and changes on a board or list view.
Automation:
Rules that route, prioritize, and nudge tasks. On-call rotas and smart assignment options that automatically skip anyone who is away.
Assets & Vendors:
Comprehensive asset registers with warranty and end-of-life tracking, CSV import capabilities, and supplier records.
Security & Privacy:
Features complete database isolation per organization, audit logs, two-step sign-in, signed webhooks, data retention, one-click export, and independent security reviews.
Integrations:
Supports Microsoft Entra ID and Active Directory sync, Google sign-in, REST APIs, Slack and Teams notifications, and seamless email routing.
Accessibility:
mobile friendly installable as an app supporting Dark and night mode
Plans & How It Works
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Plan Options:
Choose between Essentials and Professional tiers scaled by agent seats (Professional adds workflow rules, APIs, webhooks, and directory sync).
How It Works in 3 Simple Steps:
1.Buy or request a licence using a plan and agent count via licence code or Microsoft Marketplace.
2. Set up your organization name, branding, email, and imports in minutes.
3.Go live instantly for requesters and agents.
